Cancellation policy

Cancellation policy — translation of version 2026-08-21-v3

This is a faithful English translation of the published Polish document.

1. Scope and Host

1. This document applies to confirmed bookings of Gniazdo Orlika apartment no. 101 at 6 Strażacka Street, 58-540 Karpacz.
2. The Host is “Polimet” Krzysztof Policht, Przedwojów 90, 58-400 Przedwojów, Polish tax ID 6141446675, REGON 231078865; rezerwacje@gniazdoorlika.pl; +48 661 110 895.
3. An unpaid date hold is not a confirmed booking and expires automatically, so it does not need to be cancelled.

2. How to cancel

1. Send an unambiguous cancellation message to rezerwacje@gniazdoorlika.pl. For security, give the booking person’s name, stay dates and booking identifier if assigned.
2. Cancellation takes effect when the message reaches the Host’s mailbox in a form that can be read. Acceptance will be confirmed by email.
3. Periods are calculated in the Europe/Warsaw time zone backwards from 3:00 pm on the scheduled arrival date. A “full day” below means 24 hours.

3. Guest cancellation charges

1. If the cancellation message arrives at least 14 full days before 3:00 pm on arrival day, cancellation is free and 100% of the paid price is refunded.
2. If it arrives at least 7 but fewer than 14 full days before 3:00 pm on arrival day, the charge is 50% of the total booking price and the remaining 50% is refunded.
3. If it arrives fewer than 7 full days before 3:00 pm on arrival day, the charge is 100% and no refund is due.
4. A no-show without prior cancellation is charged at 100% of the total booking price.
5. Voluntarily shortening a stay after it begins does not reduce the price or produce a refund for unused nights unless expressly agreed or caused by a matter for which the Host is responsible.

4. Refunds

1. A refund due will be initiated without undue delay and no later than 14 days after effective cancellation.
2. It is made by the original payment method unless the Guest expressly agrees to another method that creates no additional cost. Posting time also depends on the bank or payment provider.
3. The Host currently takes no security deposit, so cancellation involves no deposit deduction.
4. Where an invoice was issued, a refund or price change is recorded in a correcting document as required by law.

5. Changing dates

1. A change is not automatic and requires the Host’s express confirmation on a durable medium. The original dates remain binding until then.
2. Moving the booking depends on availability and the price for the new dates. Any difference is paid or refunded as agreed.
3. If no change is agreed, the Guest may cancel under section 3 calculated from the original dates.

6. Cancellation by the Host and extraordinary events

1. If the Host cannot perform a confirmed booking, the Guest is informed without delay and 100% of the price received is refunded. This does not limit further rights under mandatory law.
2. For a documented extraordinary event, the parties may individually agree a date change or more favourable cancellation terms. This requires the Host’s express confirmation and does not automatically alter section 3.

7. No statutory withdrawal right

The contract concerns accommodation on a specific date or during a specific period. Under Article 38(1)(12) of the Polish Consumer Rights Act, the consumer has no statutory 14-day right to withdraw from this distance contract. This Policy is a separate contractual right and does not limit remedies for the Host’s non-performance or defective performance.